Support Levels Options
| 24/7 Support | Priority Support Level 1
(included in TechCare™) |
Priority Support Level 2 |
On-site support within2 business days |
On-site support within2 business days |
On-site support within1 week |
Remote support coverage24/7 |
Remote support coverage08:00 – 20:00 EST |
Remote support coverage08:00 – 20:00 EST |
