Support Levels Support Plans

Support Levels


NSI-MI offers a variety of service levels to cater to a variety of customer operational needs. These are retainers that guarantee a priority response within the prescribed times whenever needed. The actual time and any materials are charged as expended.

Sold on a monthly basis with a minimum of three months.
Tech Care includes priority support (level 1), but can be expanded to 24/7 coverage if needed.
24/7 Support Priority Support Level 1
(included in Tech Care™)
 Priority Support Level 2

Time to get on-site

2 business days

Time to get on-site

2 business days

Time to get on-site

1 week

Remote support coverage

24/7

Remote support coverage

08:00 – 20:00 EST

Remote support coverage

08:00 – 20:00 EST

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