Support Plans
Features
- Streamline maintenance of dedicated resources
- Minimize indirect costs
- Provide flexibility for unique budgetary and operational needs
- Reduce total cost of equipment ownership
- Increase return on equipment investment
- Maintain quality assurance of measurements
- Increase facility availability
- Maintain the value of equipment
- Minimize system downtime
- Maintain critical test program schedules
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TechCareTM
Designed for organizations whose range is critical to their success, TechCareTM assures maximum uptime and performance from NSI-MI Technologies’ equipment. This fixed-price contract takes the guesswork out of maintenance budgeting by covering all the costs for calibration and for both scheduled and unscheduled maintenance. After an initial purchase order is established, no other paperwork is required on covered products for the life of the TechCareTM contract. In the event of an equipment failure, simply notify NSI-MI Technologies’ Customer Support Center. Contracted response time varies by location, but we typically provide a response time of 48-hours.
| Plan Element | TechCareTM Service Plan |
Tech-CalTM Service Plan |
AsRequiredTM Service Plan |
| Calibration | Included | Included | Pay as You Go (Standard labor rate) |
| Scheduled Maintenance | Included | Included | Pay as You Go (Standard labor rate) |
| Repairs | Included | Pay as You Go (reduced labor rate) | Pay as You Go (Standard labor rate) |
| Field Response Priority | Top Priority | Second Priority | Third Priority |
| Plan Element | TechCareTM Service Plan |
| Calibration | Included |
| Scheduled Maintenance | Included |
| Repairs | Included |
| Field Response Priority | Top Priority |
| Plan Element | Tech-CalTM Service Plan |
| Calibration | Included |
| Scheduled Maintenance | Included |
| Repairs | Pay as You Go (reduced labor rate) |
| Field Response Priority | Second Priority |
| Plan Element | AsRequiredTM Service Plan |
| Calibration | Pay as You Go (Standard labor rate) |
| Scheduled Maintenance | Pay as You Go (Standard labor rate) |
| Repairs | Pay as You Go (reduced labor rate) |
| Field Response Priority | Third Priority |